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bee bright learning terms and conditions

About Us
This web site is owned and operated by bee bright learning who are completely dedicated to your total satisfaction. Should you have any suggestions or comments, or if you feel you need to contact us regarding any of our products or services, please email us using the link on the home page or use this address:

Our Contact details:
bee bright learning
PO Box 3267 Corsham Wiltshire SN13 9XA United Kingdom
Email: sales <Actinic:Variable Name = 'at'/> beebright <Actinic:Variable Name = 'dot'/> co <Actinic:Variable Name = 'dot'/> uk

UK Company registration number: 4589676

Your continued use of the bee bright learning website (the website) indicates that you have accepted our terms and conditions in their entirety. bee bright Learning reserves the right to amend these Terms & Conditions at any time

All text, images and video included on the bee bright Learning website are intended for general information purposes only and are not intended to be legal or professional advice. Users should take appropriate action to verify the information provided before acting upon it and in all cases ensure that any activities entered into as a result of visiting this site, especially where children are involved, are done so under the strictest of safety guidelines and supervision. bee bright Learning and bee bright Ltd will not accept any responsibility for any loss or personal harm that arises as a result of any information or advice given on this website. The information and advice contained on this website may be changed at any time without notice.

bee bright Learning and bee bright Ltd makes no representations or warranties of any kind with respect to this website or its contents, and expressly disclaims all such representations and warranties. Notwithstanding the foregoing, none of the exclusions and limitations in this disclaimer are intended to limit your rights as a consumer.

bee bright Learning and bee bright Ltd do not accept any liability in connection with any third party sites that can be accessed through this website and does not endorse, approve or take responsibility for any such site.

If any dispute should arise as a result of the use of this website, the user and bee bright Ltd. agree to submit exclusively to the courts of England and Wales.

If you submit any text or materials to our website (whether in response to any request or otherwise) you will be bound by the following terms:

You hereby grant to bee bright Ltd a non-exclusive, royalty-free, transferable, worldwide license from the date of your submission, to copy, reproduce, download, broadcast, transmit, publish, store, modify, adapt or otherwise commercially exploit in any media for the full term of the intellectual rights that may exist in your contribution (including any renewals, revivals, or extensions, thereof);

You hereby waive any and all moral rights in your contribution to which you may be entitled under the laws of any applicable jurisdiction to the extent required to enable bee bright Ltd to exercise the rights granted to it above;

You warrant that your contributions will not infringe the intellectual property rights of any person and will not be defamatory and you will indemnify bee bright Ltd and it's associated companies against all losses, claims, costs and expenses that may be incurred or suffered by any of them as a result of the breach of any of the foregoing warranties.

Other than in the case of those products offered for sale by bee bright Learning which have been created or supplied by third parties, the text, graphics, video and information contained in this website remains the exclusive copyright of bee bright Learning and bee bright Ltd. Any use of materials including, but not limited to, reproduction or incorporation of the whole or any part of this website in any other work or publication whether paper or electronic media, or any other form, is prohibited unless prior written permission of bee bright Learning and bee bright Ltd has been obtained.

The bee bright logo and characters are registered trademarks and registered designs.

All materials created and supplied by bee bright Learning and bee bright Ltd are sold subject to a limited license that grants their use within the home.

Anyone planning to display publicly, or within any professional or educational context, materials created and supplied by bee bright Learning and bee bright Ltd should request prior written consent and/or acquire additional licensing.

Licensing enquiries should be made to:

The Company:
bee bright Learning is the trading name of bee bright Ltd, a company limited by guarantee in England and Wales.

Our VAT registration number is: 929-7325-88

Making A Purchase Making a purchase couldn't be easier. Just browse our store and select any items you wish to purchase by clicking on the 'add to basket' icon. If you wish to order multiples of any item you may press the icon more than once, or adjust the quantity at the checkout stage. When you have finished your selection, click on 'checkout' and you will be asked a few details that we need in order to complete the order.

Payment is by credit or debit card through Paypal's secure on-line payments service. You do not need to have a Paypal account in order to make a purchase using this service and it will not cost you anything to do so. When an order is placed on our site credit card numbers are encrypted using 128 bit encryption and processed securely by Paypal. Your credit card details are not held in clear text on any website and bee bright Learning will never receive your personal credit card or banking details.

If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.

Your credit card statement will show payments being made to 'bee bright learning.'

Should you make a mistake when placing your order then contact us by email and we will make any necessary alterations to your order.

When you have placed an order you will receive a confirmation email from us. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate our acceptance of your order, and hence a contact between us, when we send you an invoice with the ordered goods.

All items remain the property of bee bright Learning until payment is received in full.
Shipping And Handling Packing and standard rate Royal Mail delivery on orders of £9.99 or above is FREE to UK and BFPO addresses.

Orders under £9.99 are charged at a standard rate of £1.95

All of our products are normally in stock. You will be advised when ordering if there is likely to be any delay.

Orders are normally dispatched within 1 working day of receipt of payment. Paid orders received by 1pm are normally shipped the following morning unless advised otherwise. Please allow 10 days for standard delivery.

First Class delivery is normally available for an additional covering charge and can be selected whilst placing your on-line order. First class delivery is by Royal Mail and does not guarantee delivery by the following day. Please allow 3 working days for first class delivery.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 4 business days. International orders are generally received in under 10 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Export orders to all parts of the world can be made by arrangement. Postage and packing will be charged accordingly and you will be informed by email what charge will be added to your purchase. You may make an inquiry by email if you wish to be informed of the likely carriage costs of a planned order. Where necessary, any import duties must be paid by the customer. Except by special arrangement, payment should be in Pounds Sterling. For details contact our export department.

Orders within the EU.
All prices include VAT charged at the current rate of 15% where applicable and this is chargeable on all orders within the European Union. There is no Vat on books and items that contain both books and other media are charged at a mixed rate.

Orders outside the EU.
For orders outside the EU, this amount will be deducted from the cost of the goods only if the country of destination is correctly selected (Channel Island customers should select Channel Islands from the country field, NOT UK). Destinations outside the EU may be subject to import duty. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are processed securely by the PayPal credit card payment system. They are not held in clear text on any web site.

International DVD Formats.
bee bright DVDs are produced in the UK and are encoded as Region 0 DVDs, which means that they are capable of being played anywhere in the world.

However, please note that our DVDs are produced using the PAL video format. PAL is the standard video and broadcast format used in the UK, Europe, and many countries in Asia and Australasia. PAL is not used in the USA, Japan, and some other countries where NTSC is the local video format.

Wherever you are in the World, most modern DVD and Blu-Ray players will now play PAL DVDs automatically, or can be manually switched to play PAL DVDs. However we recommend that all foreign customers check that their viewing equipment is capable of playing PAL DVDs before placing an order. We regret that we can only offer limited refunds to foreign customers who find that they cannot play PAL DVDs purchased from us.

Wherever you are in the world, our DVDs will normally play in any laptop computer or other computer-based DVD player.

Our on-line payments are handled by PayPal.
You not have to open a PayPal account in order to order from us. Simply enter your credit or debit card details as normal in order to buy securely.

bee bright Learning will never receive your credit card or banking details but will receive our payment directly from PayPal.

PayPal will not retain your card and banking details unless you open an account with them.
Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee against defects, as detailed in under our Returns Policy.
Reaching Us If you need to reach us, please email us at, or write to us at PO Box 3267 Corsham Wiltshire SN13 9XA United Kingdom
Privacy Policy bee bright learning is committed to protecting your privacy.

We will only use the personal data provided by you to fulfill your order and to maintain our records. By buying products online you consent to the collection and processing of your personal data in accordance with the Data Protection Act 1998.

All transactions with bee bright Learning are confidential. Your name will not be added to any third party mailing lists. We do not pass your personal information on to third parties.

By using Paypal's secure on-line payments service. bee bright Learning will never receive information about your personal credit card or banking details.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools/internet Options/Privacy (in Internet Explorer) and selecting the 'block cookies' option. If you turn off cookies you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to;

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to trusted third-parties for goods delivery purposes.
Returns Policy Short deliveries or damaged items must be reported to our returns department within three days of receipt in order to receive prompt attention.

We believe that you will be delighted with your bee bright products. However, if for any reason you should wish to return any items, you may do so within 30 days. Returned items must be received by our returns department unopened and in their original condition within 30 days of their delivery date. Opened and used products may only be returned for refund if they are faulty. Our returns department will check all items returned as being damaged or defective. In the event that we find no fault, we reserve the right to re-charge you for the items and to recover our fees and expenses from you.

By law, customers in the European Union have the right to a 'cooling off' period, during which they may withdraw from the purchase of an item within 7 working days of the date that the item is delivered. You must inform us in writing of your decision to return an item within 7 days of delivery and the item itself must be received by us within 14 days of delivery. In such cases items must be returned unopened, unused, and in saleable condition. We do not accept responsibility for returns that are lost or damaged in transit to us.

If in such cases the decision to return is through no fault of our own you will be responsible for the cost of returning the item to us. If you have returned an item that is not defective we also reserve the right to retain a fee for postage and packing.

As soon as we receive an unwanted product we will refund the purchase price for that item. We cannot refund any express or courier component of the outgoing or incoming postage charge, unless the return is due to a faulty product or service provided by us.

You will be notified by email that the product has been received and that a refund will be made via the system used to make the original payment. Refunds normally take place within 14 days of our receipt of returned items.

If you wish to return any item, please contact our returns department.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

© 2009 bee bright learning   |   PO Box 3267, Corsham, Wiltshire SN13 9XA   |   |   UK produced   Bee Bright is produced in the UK

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